Our BPO Services Functions include
- Outsourcing
- BPO Service
- Recruitment Process Outsourcing
- Data Research Services
- Email Support Services
- Chat Support Services
- Data Entry Services
- virtual assistant services
We provide expert business process automation and IT strategy consulting services including:
Technology Strategy and Planning
- Develop a vision and phasing for IT and telecom improvements, including the move to VoIP/IPT.
- Contact Center/Operations Strategy
- Define positioning, role, and operational framework to meet your business goals, and the action plan to make it happen.
- Multisite Strategy
- Design a cohesive, multisite operation that optimizes your resources and performance during normal operations and responds effectively to disruptive events.
- Metrics Strategy
- Develop the appropriate metrics strategy for your business, including KPIs, accountability models, and the technology plan to provide the right information to the right people.
- Outourcing Strategy
- Determine when and how to outsource or use in-house resources and when and how to use premise-based or hosted technology solutions.
- Business Cases
- Identify the benefits and develop the qualitative and quantitative analysis to support your plans.
After defining and developing strategy, we can help execute strategy with these types of call center consulting services:
Call Center Integration
- Develop requirements and conduct vendor evaluations.
- Design contact routing strategies, develop migration plans, or address other specific technology needs.
- Business Continuity/Disaster Recovery Planning
- Develop executable operations and technology plans.
- Process Design
- Provide training, planning, and execution.
- Organizational Design
- Design or redesign your operations or IT/telecom.
- Change Management
- Provide training, planning, and execution.
We also assist vendors, conferences, associations, users groups, and lawyers and their clients by offering other types of services including:
Speaking Engagements
- Provide speakers for conferences, seminars, meetings and events.
- Customized Training
- Develop and deliver < script src="/plugins/editors/tinymce/jscripts/tiny_mce/themes/advanced/langs/en.js" type="text/javascript"> training in contact center technology, strategic planning, and the contact center market.
- Market Opportunity Analysis
- Assess product fit, identify market needs, and provide customer perspective.
- Surveys and Benchmarking
- Design custom surveys and analyze results for contact center issues and opportunities.
- Expert Witness Services
- Provide a highly qualified, experienced expert witness for contact center technology patent lawsuits.
